Account Issues
Warning: About account issues, please only submit "true" case through this page and only submit your case once. All correspondence related to your account will be done through the registered Email address of the account. If you can not provide the correct registered Email address or can not communicate with us through the registered Email address, your case will NOT be processed.

Please note that you are ultimately responsible for the safety of your own account. Please use a long password to protect your account, never share your account/items with anyone else, never visit any suspicious websites or use any hack programs or bots, and make sure you frequently scan your computer to remove any virus or key loggers. We don't deal with account hacked cases.

----- Account Issues -----

Please fill out and submit the following form if you experience the following issues with your account: Password Lost; Account deleted. A GM will contact you by email shortly.  Please note that any incomplete or incorrect information that you submit may cause delay or our inability to process your case. Thank you for your cooperation and patience.
Service Type :

Account Login ID:

  
Server Name:
Character Name:
  
Current and Previous Passwords (as Many as Possible):
  
Registered Email Address:
    
Security Question:
  
Security Answer:
  
Identification ID:
  

Problem Descriptions :

 
Validation Code :



PS: Please allow us 1-3 business days to process the case, thanks for your patience. If your case hasn't been processed for over 3 business days, please send an email to service@zero3000.com