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Hacking Cases

We are NOT responsible for cases in the following conditions:
1. The case is caused by account share/trade.
2. The case is caused by using bot.
3. The current registered email of the hacked account cannot be provided.
4. The items are given out under your own IP.
5. The items are sold or traded by mistake, like when they are sold at a much lower price, traded to the wrong person, etc.
6. The items are carelessly dropped in the game.
7. The case is not reported in time. Generally we are not able to handle cases that are older than 10 days.

Note: Each account is able to file a hack case twice per year (once in the first half and once in the second half).

I have read and agreed to the requirements above


 
Account Hacked Issues
Account Login ID:
Server Name:
Character Name:
Conquer Online Registered Email Address:
 
Security Question:
Security Answer:
Identification ID:
The Date Your Account Got Hacked:
  * (MM-DD-YYYY)
Your Other
Character(s):
Your IP Address:
(Please list all)
List of Lost Items:
* Please only list one item in every line, for example:
Super 2 sockets +2 (2 refined Rainbows) armor level 97.
Super 2 sockets +2 (2 super dragons) armor level 97.
DB Purchase Information:
* Including payment method and the purchase email.
Problem Description:
Validate Code:

 

If you have trouble submitting the case, you can try to email us the full information required above at service(at)conqueronline.com
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